Terms of Use
HealthBlocks 360, Sigla Health, and www.healthblocks.ph / https://healthblocks.ph
Effective Date: Sept. 11, 2026 | Last updated: Sept. 11, 2026
These Terms of Use ("Terms") are a binding legal agreement between you and HealthBlocks Inc. ("HealthBlocks," "we," "us," or "our"), a corporation duly organized under the laws of the Republic of the Philippines, with principal office at 145 Mother Ignacia St., Brgy. South Triangle, Diliman, Quezon City, 1101 Metro Manila, Philippines. These Terms govern your access to and use of the HealthBlocks 360 application, the Sigla Health mobile application, and our website at www.healthblocks.ph (collectively, the "Platform").
BY REGISTERING FOR, ACCESSING, OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE PLATFORM. If you are entering into these Terms on behalf of an organization (e.g., a clinic, hospital, employer, or other "Client Organization"), you represent that you have the authority to bind that organization, and "you" refers to both you individually and that organization.
Our collection and use of personal data in connection with the Platform is described in our Privacy Policy, which is incorporated into these Terms by reference.
1. Eligibility; Professional Use Requirement
1.1 Professional Use Assumption. The Platform is designed for use by, or under the direction and supervision of, licensed medical or healthcare professionals. By using the Platform, you represent and warrant that you are either: (a) a licensed physician, nurse, allied health professional, or other healthcare practitioner duly authorized to practice under applicable Philippine law (or the law of your jurisdiction); or (b) an individual acting under the instruction, supervision, or express authorization of such a licensed professional, including administrative, support, or care-team staff of a Client Organization.
1.2 Qualifications. You represent and warrant that you hold, and will maintain for as long as you use the Platform, all licenses, certifications, permits, and qualifications required by applicable law and any relevant professional regulatory body (e.g., the Professional Regulation Commission) to perform the functions you carry out through the Platform. You are solely responsible for ensuring that your use of the Platform, and any clinical or professional judgment you exercise in connection with it, complies with the standards, ethics, and rules of your profession.
1.3 Age and Capacity. You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding contract to create an account or use the Platform on your own behalf. The Platform is not intended for use directly by patients or minors except where their account is created and managed by a parent, legal guardian, or authorized healthcare provider in connection with their care.
1.4 No Independent Verification. HealthBlocks does not independently verify professional licenses, qualifications, or authorizations of users prior to granting access to the Platform, except where a Client Organization's own onboarding process requires such verification. HealthBlocks reserves the right, but does not assume the obligation, to request proof of qualification at any time and to suspend or terminate access if you are unable to provide it.
1.5 Account Registration and Login. Certain features of the Platform require you to create an account and register using accurate, current, and complete information, and to log in using your account credentials before accessing those features. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us promptly at security@healthblocks.ph if you become aware of any unauthorized access to, or use of, your account.
2. Your Responsibility for Patient and Third-Party Information
2.1 Lawful Basis for Input; Consent from Data Subjects. Where you enter, upload, or transmit information relating to a patient or any other third party ("Third-Party Information"), you represent and warrant that you have obtained all consents and authorizations required from the relevant data subject(s), and have all legal bases required under the Data Privacy Act of 2012 and other applicable law, to collect, use, and share that Third-Party Information through the Platform, including with HealthBlocks and our authorized service providers (such as Converge Studios Inc.) as described in our Privacy Policy. You, and not HealthBlocks, are responsible for obtaining and documenting such consent from each data subject whose information you input into the Platform.
2.2 Accuracy. As set out in our Privacy Policy, you are solely responsible for verifying the accuracy, completeness, and appropriateness of any Third-Party Information, and any of your own information, that you or individuals under your supervision enter into the Platform. HealthBlocks does not independently verify the clinical or factual accuracy of user-entered data.
2.3 Supervision of Downstream Users. If you authorize other individuals (e.g., staff, trainees, or other members of your organization) to access the Platform or enter Third-Party Information under your account or credentials, you are responsible for their compliance with these Terms, applicable law, and the accuracy of any information they enter, as if you had entered it yourself.
2.4 Indemnification for Data Misuse. You agree to indemnify, defend, and hold harmless HealthBlocks from and against any claims, damages, losses, fines, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your entry of Third-Party Information into the Platform without a proper legal basis or required consent; (b) inaccurate, incomplete, or unauthorized information you or individuals under your supervision enter into the Platform; or (c) your breach of this Section 2.
3. Acceptable Use Policy
3.1 In using the Platform, you must not, and must not permit or assist any third party to:
access, tamper with, or use any non-public areas of the Platform, our computer systems, or our service providers' systems, except as expressly authorized;
probe, scan, or test the vulnerability of the Platform or any related system or network, or breach or circumvent any security or authentication measures;
reverse engineer, decompile, disassemble, or otherwise attempt to derive or access the source code, underlying ideas, algorithms, or structure of the Platform, except to the extent such restriction is expressly prohibited by applicable law;
modify, adapt, translate, or create derivative works based on the Platform, or copy, reproduce, distribute, or publicly display any part of the Platform, except as expressly permitted by these Terms;
introduce any virus, worm, malware, or other harmful or malicious code, or engage in any denial-of-service attack, into or against the Platform;
use any robot, spider, scraper, or other automated means to access the Platform or extract data from it, except through an interface we expressly make available for that purpose;
access the Platform to build a competing product or service, or to benchmark the Platform for a competitor;
remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on the Platform;
impersonate any person or entity, or misrepresent your affiliation with any person or entity, including falsely claiming a professional license or authorization you do not hold;
use the Platform for any unlawful purpose, or in a manner that violates any applicable law, regulation, or professional or ethical standard, including those governing the practice of medicine or the protection of personal data;
share your account credentials with any unauthorized person, or use another user's account without authorization; or
interfere with or disrupt the integrity or performance of the Platform or any data contained within it.
3.2 We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section 3, including suspending or terminating access to the Platform and, where warranted, reporting such conduct to law enforcement or relevant regulatory authorities.
4. Responsible Disclosure of Security Vulnerabilities
4.1 If you discover or become aware of any security vulnerability, misconfiguration, or other weakness in the Platform or any related system, you must not exploit it, and must not disclose, publish, or share it with any third party or the public, without first reporting it to us at security@healthblocks.ph and giving us a reasonable opportunity to investigate and remediate the issue before any public disclosure.
4.2 When investigating or reporting a suspected vulnerability, you must not access, modify, delete, or exfiltrate any data (including Health Data or Third-Party Information) beyond what is strictly necessary to demonstrate the vulnerability, and must not disrupt or degrade the Platform or its availability to other users. A violation of this Section 4 constitutes a violation of Section 3 (Acceptable Use) and may result in suspension or termination of your access, in addition to any other remedies available to us.
5. Your Security Responsibilities
5.1 Account and Credential Security. In addition to Section 1.5, you are responsible for maintaining the security of your account and login credentials, including using a strong, unique password, enabling any available multi-factor authentication, and never sharing your credentials with any unauthorized person.
5.2 Device and Network Security. You are responsible for maintaining reasonable security over any device, browser, or network you use to access the Platform, including keeping your device's operating system and software up to date, using reputable anti-malware protection, and maintaining appropriate physical safeguards over any device on which Health Data or other Platform data is displayed, downloaded, or stored.
5.3 Prompt Reporting. You must promptly notify us at security@healthblocks.ph if you become aware of any actual or suspected unauthorized access to your account, loss or theft of a device used to access the Platform, or any other security incident that may affect the Platform or data processed through it.
6. Intellectual Property Rights
6.1 Ownership. The Platform, including all software, source code, object code, design, text, graphics, trademarks (including HEALTHBLOCKS, HealthBlocks 360, and Sigla Health), logos, and all other content and intellectual property therein, is owned by HealthBlocks or its licensors and is protected by Philippine and international intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293). Nothing in these Terms transfers any ownership of the Platform or its intellectual property to you.
6.2 Limited License. Subject to your compliance with these Terms, HealthBlocks grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for its intended professional healthcare-related purposes, and solely for so long as you maintain an active, authorized account.
6.3 Customizations; Custom Forms and Features. From time to time, HealthBlocks (or CSI on HealthBlocks's behalf) may develop, build, or configure a modification, custom form, template, workflow, integration, or feature specifically for you or your organization, whether at your request, as part of onboarding, or otherwise (a "Customization"). Any such Customization forms part of the Platform, is owned solely by HealthBlocks, and is subject to Section 6.1. No Customization built for your specific use grants you any ownership interest in it; you receive only the limited license described in Section 6.2 to use the Customization as part of the Platform.
6.4 Feedback. If you provide us with any feedback, suggestions, or ideas about the Platform, you grant HealthBlocks a perpetual, irrevocable, royalty-free, worldwide license to use such feedback for any purpose, without any obligation or compensation to you.
6.5 Enforcement of Intellectual Property Rights. HealthBlocks reserves the right to take any action it deems necessary, including legal action, to protect, defend, and enforce its intellectual property rights in and to the Platform, including seeking injunctive relief, damages, and any other remedy available under the Intellectual Property Code of the Philippines or other applicable law, against any person or entity that infringes, misappropriates, reverse engineers in violation of Section 3, or otherwise violates HealthBlocks's intellectual property rights.
7. Cookies
7.1 The Platform, including our website at www.healthblocks.ph, uses cookies and similar technologies as described in our Privacy Policy. By using the Platform, you acknowledge and consent to our use of cookies in accordance with our Privacy Policy, which describes the categories of cookies we use (currently limited to strictly necessary cookies required for the Platform to function) and how you may manage them through your browser or device settings.
8. Subscriptions, Fees, and Payment
8.1 Subscription Plans. Access to certain features of the Platform requires payment of subscription fees, as described at the time of purchase or in your agreement with HealthBlocks or an authorized reseller (including Converge Studios Inc.). Fees may be billed on a recurring basis (e.g., monthly or annually) as specified in your applicable plan.
8.2 Automatic Renewal. Unless otherwise stated at the time of purchase, subscriptions automatically renew for successive terms equal to your initial subscription period, at the then-current fee, unless you cancel your subscription before the renewal date in accordance with the cancellation process made available to you.
8.3 No Refund Policy. ALL FEES PAID FOR THE PLATFORM ARE NON-REFUNDABLE, AND WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS, UNUSED FEATURES, DOWNGRADES, OR VOLUNTARY CANCELLATION, EXCEPT WHERE EXPRESSLY REQUIRED BY APPLICABLE LAW. This no-refund policy applies regardless of whether you have used the Platform during the relevant subscription period.
8.4 Price Changes. We reserve the right to change our fees upon reasonable prior notice to you (e.g., through the Platform or by email). Price changes will take effect no earlier than your next renewal term following such notice.
8.5 Invoicing. HealthBlocks (or an authorized reseller) will issue an invoice for applicable fees, which will indicate the due date for payment. You are responsible for paying all invoiced amounts by the due date indicated on the applicable invoice.
8.6 Overdue Payments; Interest. Any amount not paid by the due date indicated on the applicable invoice shall accrue interest at the rate of eight percent (8%) per annum (or the maximum rate permitted by applicable law, if lower) on the outstanding amount, calculated from the due date until the date of actual payment, without prejudice to our right to suspend access under Section 8.7 or any other remedy available to us.
8.7 Suspension for Non-Payment. If any fee is not paid when due, we may suspend or restrict your access to the Platform until payment is made, in addition to any other remedies available to us.
8.8 Taxes. Fees are exclusive of applicable taxes (such as value-added tax) unless stated otherwise, and you are responsible for any such taxes, other than taxes based on HealthBlocks's net income.
8.9 Fees Due Upon Termination. If these Terms, your subscription, or your access to the Platform is terminated or cancelled for any reason, whether by you or by HealthBlocks, any and all outstanding or remaining fees for the then-current subscription term shall become immediately due and payable as of the date of such cancellation or termination. This Section 8.9 is without prejudice to, and does not limit, Section 8.3 (No Refund Policy).
8.10 Changes to Packages and Offerings. We may, from time to time, change the subscription packages, plans, features, or pricing that we offer. We will make reasonable efforts to continue offering the same package or plan you have availed of; however, if it is no longer feasible for us to continue offering that specific package or plan, we retain the authority to modify, replace, or discontinue it, subject to providing notice to affected clients.
9. Platform Features and Customizations
9.1 No Guarantee of Future Features. HealthBlocks may, in its discretion, develop and release new features, tools, or functionality for the Platform from time to time. We do not guarantee that any particular feature, tool, or functionality will be developed, released, or made available in the future. Any product roadmap, timeline, or discussion of a feature request is non-binding unless and until reflected in a signed agreement as described in Section 9.2.
9.2 Implementation of Requests; Customization Contract Required. Any request you make for HealthBlocks to implement a specific feature, integration, workflow, or other modification to the Platform is not binding on HealthBlocks and will not be implemented unless and until the Parties execute a separate, signed customization contract setting out the scope of work, timeline, and any applicable fees, and, where fees apply, such fees have been paid in accordance with that contract.
9.3 Additional Features Require Separate Customization Contract. Access to additional features beyond those included in your then-current subscription package likewise requires a separate, signed customization contract and, where applicable, payment of additional fees, before such additional features will be made available to you.
9.4 No Automatic Inclusion of Additional Features. New features, tools, or functionality that HealthBlocks develops or releases for the Platform are not automatically included in your existing subscription package unless HealthBlocks expressly designates them as included for your package. Otherwise, access requires a separate arrangement as described in Section 9.3.
9.5 No Assurance of Activation of Existing Features or Configurations. Even where a feature or configuration otherwise exists within the Platform, HealthBlocks does not guarantee that such feature or configuration will be activated, enabled, or made available for your account or organization. Activation may be subject to your eligibility, subscription package, technical requirements, or a separate agreement.
10. Third-Party Services and Links
10.1 Third-Party Services. The Platform relies on, integrates with, or facilitates access to certain third-party services, including our reseller and technology/R&D partner Converge Studios Inc. ("CSI"), SMS/messaging providers, email/mail delivery providers, video-teleconsultation processing providers, cloud hosting providers, and the optional AI Analysis Feature described in our Privacy Policy (collectively, "Third-Party Services"). Your use of Third-Party Services made available through the Platform may be subject to those providers' own terms.
10.2 No Responsibility for Third-Party Services. As described in our Privacy Policy, we do not control, and are not responsible for, the availability, performance, or output of Third-Party Services, or the content that you or another user chooses to transmit through them (e.g., via SMS, email, or video teleconsultation). We do not warrant that the Platform or any Third-Party Service will be uninterrupted, error-free, or available at all times.
10.3 Third-Party Links. The Platform may contain links to third-party websites, resources, or content that are not owned or controlled by HealthBlocks. Such links are provided for convenience only. HealthBlocks does not endorse, and is not responsible for, the content, accuracy, products, services, or privacy or security practices of any linked third-party site. Accessing any linked third-party site is at your own risk and subject to that site's own terms and policies.
11. Service Availability; Modifications
11.1 No Guarantee of Availability. We strive to keep the Platform available and up to date, but we do not guarantee that the Platform will be available on an uninterrupted, timely, secure, or error-free basis. The Platform may be unavailable from time to time due to scheduled or emergency maintenance, updates, third-party service outages, or circumstances beyond our reasonable control.
11.2 Modifications to the Platform. We reserve the right to modify, update, suspend, or discontinue the Platform, or any feature of it, at any time, with or without notice, and without liability to you, provided that we will use reasonable efforts to notify you in advance of any material discontinuation of a feature you actively use, where practicable to do so.
11.3 No Guarantee of Future Availability. We do not guarantee that the Platform, or any specific feature, integration, or Third-Party Service that is currently available, will continue to be offered or available in the future. Continued availability of any part of the Platform is subject to Sections 9 (Platform Features and Customizations) and 11.2 above.
12. Support
12.1 Support Hours. HealthBlocks provides customer and technical support during business hours, Monday through Friday, 9:00 AM to 6:00 PM Philippine time, excluding Philippine public holidays ("Support Hours").
12.2 Best-Efforts Support; No Guarantee. We will use reasonable efforts to respond to support requests promptly, including, where feasible, requests submitted outside Support Hours. However, we do not guarantee any specific response or resolution time, and support requests submitted outside Support Hours may not receive an immediate response.
13. Disclaimers; No Medical Advice
13.1 Not Medical Advice. The Platform is a software tool intended to support, and not to replace, the independent professional judgment of licensed medical or healthcare professionals. The Platform, including any output of the optional AI Analysis Feature, does not provide medical advice, diagnosis, or treatment, and is not a substitute for professional medical judgment. No physician-patient relationship is created between HealthBlocks and any user or patient solely by virtue of using the Platform.
13.2 "As Is" Basis. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE PLATFORM WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, ERROR-FREE, OR SECURE.
14. Limitation of Liability
14.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEALTHBLOCKS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.2 EXCEPT FOR (A) YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 2.4, (B) YOUR BREACH OF SECTION 3 (ACCEPTABLE USE), OR (C) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, HEALTHBLOCKS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO HEALTHBLOCKS FOR THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14.3 Data Loss or Deletion. Without limiting the foregoing, and to the fullest extent permitted by applicable law, HealthBlocks shall not be liable for any loss, deletion, corruption, or unauthorized access to data (including Health Data and Third-Party Information) stored on or transmitted through the Platform, except to the extent such loss, deletion, corruption, or unauthorized access results directly from HealthBlocks's gross negligence or willful misconduct. You are responsible for maintaining your own copies of any information you consider critical, using any export or backup functionality the Platform makes available.
15. Indemnification
15.1 In addition to your indemnification obligations under Section 2.4, you agree to indemnify, defend, and hold harmless HealthBlocks from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any applicable law or third-party right in connection with your use of the Platform; or (c) any professional or clinical decision made by you or under your supervision in connection with your use of the Platform.
16. Relationship of the Parties
16.1 Nothing in these Terms creates, or shall be construed as creating, a partnership, joint venture, agency, employment, or fiduciary relationship between you and HealthBlocks. Neither Party has the authority to bind the other, or to incur any obligation on the other's behalf, except as expressly set out in these Terms.
17. Term and Termination
17.1 These Terms remain in effect for as long as you maintain an account or otherwise use the Platform. We may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, applicable law, or pose a risk to the security or integrity of the Platform or other users' data.
17.2 You may terminate these Terms at any time by ceasing to use the Platform and, if applicable, cancelling your subscription in accordance with Section 8. Termination of your account does not entitle you to a refund of any fees already paid, consistent with Section 8.3, and any remaining fees for the then-current subscription term become immediately due and payable as of the date of termination or cancellation, consistent with Section 8.9.
17.3 Sections 2 (Responsibility for Patient and Third-Party Information), 3.2, 4, 5, 6.1, 6.3, 6.5, 8.3, 8.9, 9, 10, 11.3, 13, 14, 15, 16, and 18 through 21 shall survive any termination or expiration of these Terms.
18. Governing Law; Dispute Resolution
18.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict-of-laws principles.
18.2 The Parties shall first attempt to resolve any dispute arising under these Terms through good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Quezon City, Philippines, or, if the Parties agree, to arbitration administered by the Philippine Dispute Resolution Center, Inc. (PDRCI).
19. Changes to These Terms
19.1 We may update these Terms from time to time to reflect changes in our practices, the Platform, or legal requirements. We will post the updated Terms on the Platform and revise the "Last Updated" date above. Where changes are material, we will provide additional notice, and your continued use of the Platform after such changes take effect constitutes your acceptance of the revised Terms.
20. General Provisions
20.1 Entire Agreement. These Terms, together with our Privacy Policy and any applicable order form or agreement with a Client Organization or reseller, constitute the entire agreement between you and HealthBlocks regarding your use of the Platform.
20.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
20.3 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20.4 Waiver. No failure or delay by HealthBlocks in exercising any right under these Terms shall operate as a waiver of that right.
20.5 Force Majeure. HealthBlocks shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control.
21. Contact Us
If you have questions about these Terms, please contact us at:
HealthBlocks Inc.
145 Mother Ignacia St., Brgy. South Triangle, Diliman, Quezon City, 1101 Metro Manila, Philippines
Email: privacy@healthblocks.ph or support@healthblocks.ph